How do I return an item purchased online or in store?

Prestige Returns Policy for goods purchased on-line

Customers who have purchased any retail item on-line have the right to cancel their order and are entitled to a full refund within 14 days of delivery even if the goods are not faulty (for example, if they find the item is not as described, simply decided the goods are not to their liking or damaged in transit or without giving a reason) providing the item is returned in its original condition, along with the receipt, packaging and the security tag is still in place.

Please ensure you return the goods to us in their original packaging. You can take the goods out of the packaging, but do not throw it away and please return it with your goods. In all cases the security tag must not be broken or removed.

Refunds will be made for the original purchase amount against the original card used and in the original currency. Please note postage or other return costs will be the customer’s responsibility, except in the case of damaged, faulty, or incorrectly supplied goods.

None of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations (Distance Selling) when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

If you wish to return your item(s) or discuss your purchase, please contact us by telephone on 020 3937 6305. Lines are open Monday to Friday 9.30am to 5.00pm. You may also email us on

Prestige Returns Policy for goods purchased in-store

Your legal rights

Customers who have purchased in store any retail item have a number of rights under Consumer Rights Act 2015. This includes the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

We are not accepting returns or issuing refunds if you do not have a legal reason under Consumer Rights Act 2015 to request one (for example if you no longer want an item).

If you wish to discuss your in-store purchase, please email us at
Customers have the same rights to refunds when they buy items in a sale as when they buy them at full price.