How do I return an item purchased online or in store?

Prestige Returns Policy for goods purchased online

We want you to be completely satisfied with your online purchase. If you’re not happy with your item(s) for any reason, you can return or exchange them within 14 days of receiving your order for a full refund , so you can buy with confidence from Prestige. Items must be returned in the same condition as received to be eligible for a refund or exchange. Upon receipt, all returned items will be inspected by our in-house experts to verify and confirm condition. Please note that all our items come with a security tag that if removed, will void the right to return.  Please ensure you return the goods to us in their original packaging – the security tag must not be broken or removed.

Refunds will be made for the original purchase amount against the original card used and in the original currency. Please note postage or other return costs will be the customer’s responsibility, except in the case of damaged, faulty, or incorrectly supplied goods.

None of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations (Distance Selling) when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

If you wish to return your item(s) or discuss your purchase, please contact us by telephone on 020 3937 6305. Lines are open Monday to Friday 9.30am to 5.00pm. You may also email us on

Prestige Returns Policy for goods purchased in-store

Your legal rights

Customers who have purchased in store any retail item have a number of rights under Consumer Rights Act 2015. This includes the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

We are not accepting returns or issuing refunds if you do not have a legal reason under Consumer Rights Act 2015 to request one (for example if you no longer want an item).

If you wish to discuss your in-store purchase, please email us at
Customers have the same rights to refunds when they buy items in a sale as when they buy them at full price.